This document, henceforth referred to as the “Terms and Conditions,” governs the use of the digital products and services provided by Biology with Olivia (the “Service Provider”), accessible through multiple platforms including our website www.biologywitholivia.co.uk, stan store and social media presence on TikTok www.tiktok.com/@biologywitholivia and Instagram https://www.instagram.com/biologywitholivia/.

By accessing, browsing, or using these services, which include but are not limited to purchasing digital revision books, enrolling in online group masterclasses, or engaging with our content on TikTok and Instagram, you (the “User”) agree to be bound by these Terms and Conditions. If you do not agree to all of these terms, you are advised not to use or access our services.

In these Terms and Conditions, the following definitions apply unless the context requires otherwise:

• “Digital Products” refer to downloadable or streamable digital content such as revision books, notes, and pre-recorded video classes.

• 'Masterclasses” are live, online classes or recordings of these conducted by the Service Provider.

• “User” is any individual or entity that accesses or uses the Service Provider’s services.

• “Website” refers to the online platform www.biologywitholivia.co.uk and any associated webpages or platforms where the Service Provider’s products and services are offered.

To use the services provided by the Service Provider, Users must be at least 18 years of age or have obtained parental or guardian consent if under 18. When creating an account, Users must provide accurate and complete information. Each User is responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.

All content provided through the Service Provider’s services, including text, graphics, logos, images, and digital downloads, is the property of the Service Provider or its content suppliers and protected by international copyright and intellectual property laws. The Service Provider grants the User a limited, non-exclusive, non-transferable license to access and use the Digital Products and Masterclasses solely for personal, non-commercial purposes.

Users may use the Website and services only for lawful purposes and in accordance with these Terms. Prohibited uses include, but are not limited to, any use of the Website that could damage, disable, overburden, or impair the Website, or interfere with any other party's use of the Website. Unauthorized use of the Website and systems including but not limited to unauthorized entry into the Service Provider’s systems, misuse of passwords, or misuse of any information posted on the Website is strictly prohibited.

The Service Provider endeavors to be as accurate as possible in the description of the Digital Products and Masterclasses. However, the Service Provider does not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free. Availability of products and services is subject to change without notice.

6.1 Digital Product Disclaimer: The Digital Products are provided “as is” without any guarantees or warranty. In association with the product, the Service Provider makes no warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, of title, or of non-infringement of third-party rights. Use of the product by a User is at the User’s risk.

Prices for Digital Products and Masterclasses are listed on the Website and are subject to change without notice. All prices are exclusive of taxes, levies, or duties imposed by taxing authorities, and the User is responsible for payment of all such taxes, levies, or duties. Payment can be made through PayPal or Stripe, and the User must provide valid and updated credit card information or other forms of payment accepted by the Service Provider.

The User acknowledges that the Service Provider uses third-party payment processors to process payments and consents to the disclosure of their payment information to such entities.

The Digital Products offered by the Service Provider are delivered electronically via email to the User’s provided email address upon successful payment. Users are responsible for providing an accurate email address and ensuring their email systems do not block or filter emails from the Service Provider. The Service Provider is not responsible for any inability to download or access Digital Products due to issues related to the User’s email service or internet connectivity.

9.1 Digital Products: Due to the intangible nature of Digital Products, they are generally not eligible for refunds. Users are encouraged to review the sample materials and direct any queries to the Service Provider before purchase. If a User believes there is a justifiable reason for a refund (such as technical defects or misrepresentation of the product content), the request must be made in writing, detailing the reasons for the refund claim.

9.2 Masterclasses: The Service Provider understands that unforeseen circumstances may arise, impacting Users' ability to attend scheduled Masterclasses. Therefore, a distinct policy is applicable for Masterclasses:

• Cancellation by User: Users may cancel their enrollment in any scheduled live Masterclass and receive a full refund, provided the cancellation is made at least 24 hours prior to the scheduled start time of the class. Cancellations made less than 24 hours before the class start time will not be eligible for a refund.

• Dissatisfaction or Service Provider Cancellation: If the User is dissatisfied with the Masterclass, a refund may be requested within 7 days of the class date (or purchase date of the recording). The request for a refund must be made in writing, detailing the reasons for the refund claim. If the Masterclass is cancelled by the Service Provider a full refund will be provided.

Users agree to use the Website and services ethically and lawfully. Users shall not use the services for any fraudulent purposes, nor to infringe upon the rights of the Service Provider or third parties. Users must not transmit any worms, viruses, or any code of a destructive nature, and must not attempt to gain unauthorized access to the Website, other accounts, computer systems, or networks connected to any Service Provider server.

The Service Provider provides educational content that is intended to supplement the User’s learning. The Service Provider does not guarantee any specific academic outcomes or results from the use of the Digital Products or Masterclasses. The User acknowledges that their academic success depends on various factors, including their own efforts, and agrees not to solely rely on the provided materials for their academic performance.

The Digital Products are subject to individual licensing terms, which permit personal, non-commercial use only. Redistribution, resale, modification, or copying of any Digital Products is strictly prohibited. For educational institutions or teachers interested in broader usage rights, specific teacher or school licenses are available upon direct contact with the Service Provider. These licenses will have separate terms and conditions governing their use.

12.1 Prohibition of Resale

The User expressly agrees that any Digital Products or Masterclasses, whether in digital or printed format, purchased from the Service Provider are for personal and non-commercial use only. The User is strictly prohibited from reselling, redistributing, broadcasting, or transferring any Digital Products or materials obtained from the Masterclasses, whether for monetary gain or otherwise. Violation of this prohibition constitutes a breach of these Terms and Conditions and may result in legal action, including but not limited to termination of the User’s account and possible legal penalties under applicable law.

Users under the age of 18 must have the consent of a parent or guardian to use the services and purchase Digital Products. Parents or guardians who provide consent are responsible for the minor’s compliance with these Terms and Conditions. The Service Provider reserves the right to request confirmation of such parental consent at any time.

The Service Provider is committed to protecting the privacy and security of the User’s personal information. The collection, use, and disclosure of personal information are governed by the Privacy Policy, which is an integral part of these Terms and Conditions. The Service Provider will process personal information in accordance with applicable data protection laws and regulations.

The Website uses cookies to enhance User experience, track visits to the Website, and manage and personalize the Website experience. By using the Website, the User consents to the use of cookies in accordance with the Service Provider's Cookie Policy. The User may choose to set their web browser to refuse cookies or to alert when cookies are being sent. However, doing so may cause some parts of the Website to function improperly.

The Website may contain links to third-party websites or services that are not owned or controlled by the Service Provider. The Service Provider assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. Users acknowledge and agree that the Service Provider shall not be responsible or liable, directly or indirectly, for any damage or loss caused by the use of any such content, goods, or services available on or through any such websites or services.

Users may be able to create, post, or share content, such as comments, reviews, or other interactive features. Users retain all rights in, and are solely responsible for, the User Generated Content they share. By posting User Generated Content on the Website, users grant the Service Provider a non-exclusive, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

The Service Provider will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services; (iii) any content obtained from the services; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

You agree to defend, indemnify, and hold harmless the Service Provider and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.

These Terms and Conditions shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

The Service Provider reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

The Service Provider reserves the right to terminate or suspend access to the Website and its services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if the User breaches the Terms. Upon termination, the User’s right to use the Service will cease immediately. If the User wishes to terminate their account, they may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. The failure of the Service Provider to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Service Provider in writing.

All notices and communications to the Service Provider should be sent to the designated contact details provided on the Website. The Service Provider may provide notices to the User via email, regular mail, or postings on the Website. The User agrees to receive email notifications related to their account, transactions, and promotions from the Service Provider.

These Terms constitute the entire agreement between the User and the Service Provider and supersede and extinguish all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, relating to its subject matter. The User acknowledges that in entering into these Terms, they do not rely on, and shall have no remedies in respect of, any statement, representation, assurance, or warranty that is not set out in these Terms.